FAQ about Stackhero for Code-Hero cloud

There are two main differences.

The first is that with Stackhero, your instance runs on dedicated, isolated infrastructure.
You do not share it with other users.

The second difference is that you have access to a real terminal (Zsh), either directly in your browser or via an SSH connection.
You can run any command, such as make, docker-compose up, yarn, and many others, just as you would on your own machine, but with the performance of high-powered servers.

The first advantage is security: your environment is protected by a dedicated virtual machine, providing you with strong isolation compared to standard shared cloud solutions.

The second advantage is the performance delivered by your dedicated environment, with disks physically attached to your instance.

The third advantage is the ability to run servers directly on your instance. For example, you can deploy your development application and connect to it using your instance's hostname. Your instance also includes a Traefik proxy, which simplifies the management of TLS (HTTPS) certificates. This means you no longer need to use http://localhost:3000, but instead https://yourapp.dev.your-company.com. Your development platform therefore uses a real domain name and HTTPS encryption, just as in production.

No, and that is exactly the value Stackhero offers. There is no server for you to manage: Stackhero takes care of the operating system, security patches, service configuration, TLS certificates, firewall, monitoring, and daily atomic backups.
Everything you would normally do via SSH is available as a supervised action in your dashboard, with a single click: change the configuration, upgrade to a new version, resize the instance, open or close a port, or restore a backup.
You retain full access to the service itself, its admin console, its APIs, and your data. Nothing belonging to your application is out of your reach.
This also reduces your attack surface: there is no SSH key to rotate, leak, or be brute-forced.
If the dashboard does not provide an option you need, please let us know. Extending the configuration page is how the platform evolves.

No. That is precisely the purpose of Stackhero: you benefit from a production-ready Code-Hero without needing to hire anyone to operate it. No provisioning, no operating system to update, no backup scripts to write or test, no monitoring stack to set up, no on-call rota to manage.
Your team can focus on what makes your product unique, and all the infrastructure work that used to take weeks simply disappears.

Absolutely! Your instance has its own firewall where you can decide which IPs have access to which port in two clicks.

Premium support is included with every plan at no additional cost. There are no support tiers to purchase and no priority support fees. Support is available via email and online chat during office hours, from 9am to 6pm Central European Time. Typically, you will receive a first response within the hour.

Outside these hours, your services continue to be monitored. Stackhero provides 24/7 monitoring. If downtime is detected, automated remediation is triggered immediately, and an on-call engineer is alerted if the issue is not resolved. You do not need to be the first to notice an incident. You also do not need to manage your own on-call rota.

Everything is included. The price displayed on the pricing page is the total amount you pay: the service itself, the dedicated and isolated infrastructure it runs on, unlimited and unmetered network traffic, daily atomic backups and their storage, free and unlimited backup restorations, updates and version upgrades, TLS certificates, your custom domain, the firewall, monitoring, and premium support.
There are no setup fees, no per-user or per-seat charges, no support add-ons, no traffic costs, and no fees for restoring a backup.

At the start of each month, our system calculates how many hours your services were running and generates a detailed invoice.
You receive a single monthly invoice covering all your services, presented clearly and easy to understand. Your accounts department will appreciate that!
There is no commitment: you can stop billing for a service with a single click, and you are only charged for the hours it was active.

Stackhero is a French company operating under European and French laws.
Servers are located, depending on your choice, either in the European Union (France) or in the USA.
Backups are stored in the European Union.

Your data is backed up automatically at least once per day for every service and every plan. Additional backups are also taken automatically during sensitive operations such as updates or upgrades.
Retention: one backup per day is kept for 7 days, one per week for 1 month, and one per month for 3 months.
Each backup is stored in a vault located at least 200 km from the datacentre hosting your service, so a physical incident cannot affect both sites at once.
You can restore backups at any time, as often as needed, with a single click. There are no restoration fees or limits on the number of restores.

The issue with traditional backup systems is that files are saved at different time intervals.
Let's say you have 2 files, a.txt and b.txt. Your backup starts at 9am and finishes at 10am.
The file a.txt will contain data from 9am and b.txt will contain data from 10am.
This is typical in backup systems and presents a significant problem leading to consistency issues.

This is why we developed an in-house backup system that captures an atomic image of your instance at a precise moment.
Atomic in the sense that we can guarantee all files from the backup are taken exactly at the same time.
If your backup starts at 9am, all files will have data from 9am. You have a perfectly consistent and reliable backup.

Backups are initially sent to a dedicated server, which verifies and validates the data. Once these checks are approved, the backups are encrypted and archived.
Encryption employs ECDH and Curve25519 as part of the OpenPGP protocol, with a unique key generated for each backup.

Your service consists of several subservices, each running in containers within an environment dedicated exclusively to you.
This environment is private and isolated from other customers, ensuring a high level of security and optimal performance.
Everything is hosted on a bare-metal server running Stackhero DC OS, our own Linux distribution, with disks physically connected to your instance to provide maximum IOPS.

This isolation is achieved through a dedicated virtual machine for each customer, rather than shared containers on a multi-tenant host.

We use disks that are physically connected to your instances.
We do not use network disks, unlike traditional cloud solutions, which are slow and costly.
This way, we ensure optimal performance and exceptional IOPS.

We developed our own cloud software solution, making us entirely independent from cloud providers. We deploy this innovative solution directly on bare-metal servers, offering you exceptional performance and stability.

Stackhero is a French company established in 2009. The platform itself was launched in 2018, following two years of development, and has been running production workloads ever since.
The company is profitable and independent, with no external investors and no planned exit. This stability is important when choosing a provider to host a service that is not easily moved. Stackhero is designed to be here in ten years' time.

As soon as you choose the European region for your service, yes, and in the fullest sense: Stackhero is a European company, subject to European law, with software infrastructure designed and managed in-house, in datacentres located in Europe.
It is not simply a management layer on top of a hyperscaler. No part of your service depends on a non-European provider.

Both benefit from the same platform. A startup can launch its first Code-Hero in production within two minutes on the smallest plan, then scale up to dozens of vCPUs as the product grows, without changing provider or migrating anything.
Larger organisations have access to the features they need (included for all companies on all plans): ISO 27001 certification, a GDPR-compliant Data Processing Agreement, a contractual 99.9% SLA, dedicated and isolated infrastructure, and a single monthly invoice that is straightforward for accounts to process.
In all cases, you simply need to adjust the size of the instance.

The primary mission of Stackhero is to provide a platform that is easy to use, extremely reliable, and highly secure.
A key element in achieving this mission is the annual attainment of the ISO 27001 certification, a globally recognised quality and security label.
This certification, awarded following a rigorous audit conducted by an independent external body, attests to compliance with the strictest international standards in information security.