Graylog: Troubleshooting

This documentation is part of the Using with Python guide. You can view the complete guide here: How to send logs from Python to Graylog.

👋 Welcome to Stackhero documentation

Stackhero offers a fully managed Graylog cloud solution designed for speed and simplicity. You can:

• Rely on an unlimited, dedicated SMTP email server included with your service.
• Apply updates effortlessly with a single click, with no manual intervention required.
• Use a custom domain name secured by HTTPS (for example, https://logs.your-company.com), providing your team with secure, direct access.
• Benefit from strong performance and security on a private, dedicated infrastructure, with no shared resources or noisy neighbours.

Focus on your data, not your tools: you can get started with Stackhero's Graylog cloud hosting solution in just a few minutes.

If your logs are not appearing in Graylog, here are a few things to check:

1. Make sure Graylog has a GELF TCP input listening on port 12201, and that TLS is not enabled on this input.
2. In the Stackhero dashboard, under "Configure", confirm that port 12201 is set up with TCP and TLS enabled under "Input ports".
3. Check that the firewall rules in Stackhero show port "12201/tcp" as "ACCEPT", ideally at position #1 with the source set to 0.0.0.0/0 for testing.
4. In the Graylog admin panel under "Search", ensure you are viewing logs from the last hour and set the view to update every second to see new messages as they arrive.