Graylog: Troubleshooting

This documentation is part of the Using with Python guide. View the full guide here: How to send logs from Python to Graylog.

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Stackhero provides a fully managed Graylog cloud solution designed for speed and simplicity. You can:

• Rely on an unlimited, dedicated SMTP email server included with your service.
• Apply updates effortlessly with a single click, with no manual intervention needed.
• Use a custom domain name secured by HTTPS (for example, https://logs.your-company.com), giving your team secure, direct access.
• Experience strong performance and security on a private, dedicated infrastructure with no shared resources or noisy neighbors.

Focus on your data, not your tooling: you can get started with Stackhero's Graylog cloud hosting solution in just a few minutes.

If you are not seeing your logs appear in Graylog, here are a few things you can check:

1. Make sure Graylog has a GELF TCP input listening on port 12201, and that TLS is not enabled on this input.
2. In the Stackhero dashboard, under "Configure", confirm that port 12201 is set up with TCP and TLS enabled under "Input ports".
3. Verify that the firewall settings in Stackhero show port "12201/tcp" as "ACCEPT", ideally at position #1 with the source set to 0.0.0.0/0 for testing.
4. In the Graylog admin panel under "Search", make sure you are viewing logs from the last hour, and set the view to update every second to catch new messages as they arrive.